Revenue™ next-generation digital assistants feature major breakthroughs Uniquely designed to fuel revenue growth; Build conversational engagement with real, two-way interactions
FOSTER CITY, California, October 27, 2022–(BUSINESS WIRE)–Conversica, Inc., the leading provider of conversation automation solutions for enterprise revenue teams, today unveils the most human-like advancements in AI available on its platform. Conversational AI. New Conversica Chat and Conversica Answers enable the company’s Revenue Digital Assistants (RDAs) to engage every lead, prospect, and customer in unscripted conversations with authentic web chat, text, and email generated by the AI. For the first time, revenue teams can trust RDAs to execute business goals autonomously and work alongside their human counterparts, increasing capacity and freeing teams to focus on strategic activities while simultaneously delivering exceptional customer experiences and dramatically growing revenue opportunities. A demo of the ad will be simulcast today at 11:00 a.m. PDT at the W Hotel in San Francisco.
Conversica’s next generation of income digital assistants comes at a pivotal time for businesses. With corporate budgets tightening and customer expectations of brand interactions ever rising, revenue teams across all industries are having to do more with less.
“As the economy continues to change, the old growth model – working one client at a time – no longer works,” said Jim Kaskade, CEO of Conversica. “Companies simply can’t have the staff to have one-on-one conversations with every lead, prospect, and existing customer. And today’s buyers are too savvy to be moved by the many one-way messages unique or, worse, scripted bots painfully programmed to route frustrated customers to an already overwhelmed human.”
Unlike scripted bots that force people to follow a predefined path, Conversica’s AI-powered RDAs leverage the most advanced and expansive language models available to quickly interpret open-ended questions and dynamically generate answers as would a human. With over a decade of AI expertise that’s trained by billions of revenue-driven interactions, Conversica’s RDAs have evolved and learned how to influence and persuade customers and prospects throughout buyer life cycle. Clients benefit from solutions that deliver an average 24x return on investment, 40-50% conversion rates, and a 5x larger pipeline, at reduced costs to the business.
“The impact of Conversica’s RDAs goes far beyond our expectations, and the new advancements go even further,” said David Shell, director of global omnichannel demand marketing at Rockwell Automation, a Conversica customer. “The potential to increase productivity, reduce costs, accelerate the speed of leads through the pipeline, and multiply staff effort makes Conversica’s solutions critical to fueling revenue growth.”
New advancements include:
Converseca Cat which is powered by an advanced natural language processing (NLP) solution that engages web visitors in the moment through dynamically generated dialogue that goes far beyond the scripted workflows of simple chatbots. RDAs independently answer open-ended questions, connect visitors to the right resources, and host demos or follow-up meetings to unlock revenue opportunities. No programming is required, which makes this solution unique and revolutionary. In the future, this same NLP technology will be applied to all channels, including voice.
Conversica Answers enable Revenue Digital Assistants to automatically learn customer business FAQs, so they can autonomously and authentically answer questions on any channel, in any language, at any point in the customer journey where companies want strict governance around responses, such as in highly regulated industries or for companies with very specific brand guidelines.
Conversica Premium Skills equip Revenue’s digital assistants with the knowledge to act like a human team member. Premium skills enable RDAs to leverage sophisticated segmentation and insights from across the enterprise to deliver more personalized customer experiences. These skills have enriched the content of information platforms such as account-based marketing, customer data platforms, and even CRM platforms with recommendation capabilities like Salesforce’s Einstein.
“Companies need to deliver personalized, back-and-forth, human-like conversations to their contacts at every stage of the customer journey. Otherwise, they’re leaving revenue on the table,” Kaskade said. “Conversica’s RDAs present a new level of powerfully human interaction powered by the most advanced conversational AI technology on the market today. You can no longer tell the difference between a human and a Conversica RDA. Welcome to the new era of business where no revenue opportunity is missed!”
To watch the live simulcast, go to: https://conversica.brandlive.com/Conversica-Revenue-Revolution/en
Conversica’s Revenue Digital Assistants™ (RDAs) energize workforces such as marketing, sales, and customer success teams to gain untapped revenue through perfectly structured conversations. With billions of human interactions spanning over a decade, Conversica’s RDAs have learned how to influence and persuade customers and prospects throughout the customer journey lifecycle. Unlike chatbots, Conversica RDAs are powerfully human and can hold meaningful conversations at every touchpoint to build brand loyalty and maximize every revenue opportunity. The result is increased operational efficiency, reduced costs and improved customer experience. To learn more, visit conversica.com and follow the company on TwitterLinkedIn and Facebook.
See the source version on businesswire.com: https://www.businesswire.com/news/home/20221027005048/en/
Meriane Morselli, on behalf of Conversica